The Quality Policy in practice in our organization seeks to achieve the full satisfaction of its customers, promoting continuous improvement in the satisfaction of their requirements.

In this sense, F.Fonseca should assure its clients that:
  • The components and equipment available are suitable for the efficient and effective fulfillment of customer requirements;
  • Its delivery is made in full compliance with the contracted requirement;
  • The assistance after sale assures the clients the possibility of fully enjoying the characteristics and functionalities of the articles by defending their interests and acquired rights;
  • The components, equipment and service associated with its supply and after-sales service comply fully with the applicable legislation;
  • Collaborating suppliers and customers are motivated to be involved in continuous improvement.
  • If it promotes the satisfaction of stakeholder expectations.

F. Fonseca's Board of Directors is committed to pursuing this practice, continuously identifying areas for improvement and implementing improvement actions, and will make the necessary efforts to raise the necessary means and resources.


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